Refund Policy

Before the campaign starts

You can cancel your order for a full refund as long as we have not started your campaign. Send us a message through your customer portal or the contact page.

After the campaign has started

Once promotion has started, costs have been made for advertising and playlist outreach. We can refund the part of the campaign that has not been delivered yet, in proportion to the results reached.

If something goes wrong

If we cannot deliver your campaign – for example because the track is removed or the platform blocks promotion for your content – we refund the part that was not delivered.

How refunds are paid

Refunds are paid with the same payment method within 14 days. You receive a credit note by email.